Oracle $16 Billion VA Health Software Scores Badly in Internal Report
- Company’s $16 billion contract with US agency under scrutiny
- System improving as Oracle makes fixes, Veterans Affairs says
The Oracle offices in Redwood City, California.
Photographer: David Paul Morris/BloombergThis article is for subscribers only.
Oracle Corp.’s most high-profile medical records customer, the US Department of Veterans Affairs, says the company’s software is failing at its main job of helping improve patient care, according to previously unpublished internal survey data.
The VA has been renegotiating its $16 billion contract with Oracle due to poor performance of the system and employee feedback. The department is Oracle’s top public client in its health unit, which includes Cerner, the electronic medical records provider purchased for $28 billion in 2022.