UnitedHealth Touted Cyberattack Repairs When Utah Was Still Reeling

  • Records show that officials questioned company statements
  • ‘This is going to cause confusion,’ top health official warned
Photographer: Tiffany Hagler-Geard/Bloomberg
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UnitedHealth Group Inc.’s claims that it had made progress fixing some systems in the weeks after a crippling cyberattack frustrated state health officials who said they were still having problems.

Utah officials were waiting for UnitedHealth to fix pharmacy systems that served thousands of low-income residents when the company said in a March 7 news release that all major pharmacy claims and payment systems had been restored, according to documents obtained through a public-records request.