ServiceNow Says AI Product Will ‘Take Some Time’ to Boost Sales
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ServiceNow Inc.’s new generative AI-focused product tier will take time to boost financial results, executives said, sending a lukewarm message to investors looking for big impact from the highly hyped technology.
“While it might take some time to have a material impact to the top line, the opportunity is massive,” Chief Financial Officer Gina Mastantuono said Monday during ServiceNow’s annual event for Wall Street analysts. The company may see $1 billion to $2.5 billion in incremental revenue just from current users of its service desk products upgrading to a higher-priced tier with tools for generative artificial intelligence, Mastantuono added, without specifying a time frame.