Strong Dollar, Higher US Wages Boost Philippine Call Centers
- Philippine industry group aims to add 1 million jobs by 2028
- AI, talent shortage, cyber threats key challenges for sector
Call centers have played an increasingly important role in the Philippine economy since the 1990s.
Photographer: Kuni Takahashi/BloombergThis article is for subscribers only.
A strong US dollar and rising American wages are helping Philippine call centers extend more than two decades of growth, placing the industry on course to become the nation’s top foreign exchange earner by 2026, according to industry executives.
The Philippine peso has weakened nearly 4% this year, and emerged as Asia’s worst performer since the start of the second quarter. That’s burnished the appeal of the Southeast Asian nation as a cost-effective destination for business process outsourcing.