Consumer

Starbucks CEO Says Faster Service, Boba Drinks Can Fix Chain

  • Coffee giant’s third straight guidance cut shows deep struggle
  • Analysts speculate that the brand’s appeal is starting to wane

Laxman Narasimhan

Photographer: Guillermo Gutierrez/Bloomberg
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Laxman Narasimhan’s honeymoon phase is over.

The Starbucks Corp. chief executive officer, just over a year in the job, saw shares dive by as much as 18% on Tuesday after the company cut guidance for a third straight quarter and posted the first sales decline since late 2020. The stock dropped the most intraday in nearly a decade.