Teleperformance Sees AI as Growth Opportunity After Klarna Panic

Call center giant Teleperformance SE pushed back on concerns that generative artificial intelligence could disrupt its core customer service business following a plunge in its share price last week.

“AI will generate new needs,” Chief Financial Officer Olivier Rigaudy said on a call with reporters on Wednesday as the group published its earnings report. The rise in AI-generated deepfakes and cybersecurity risks will require more moderators, he said.