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American Airlines CEO Is the Latest to Call Out Boeing Over Quality Lapses

  • Head of American says ‘Boeing needs to get their act together’
  • United, Alaska, Southwest executives also express frustration

Robert Isom

Photographer: Kevin Dietsch/Getty Images
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The chorus of Boeing Co. critics grew louder as more top airline executives called out the planemaker over a series of quality lapses that have grounded aircraft and upended the operations of numerous carriers.

“We’re going to hold them accountable,” Robert Isom, chief executive officer of American Airlines Group Inc., said on a conference call Thursday to discuss quarterly results. “Boeing needs to get their act together. The issues they’ve been dealing with, and going back some years now, is unacceptable.”