Deals
Goldman-Backed Nextiva Buys Contact Center Firm Thrio
- Nextiva was valued at $2.7 billion in 2021 Goldman Sachs raise
- Company also acquired AI-powered Simplify360 in April 2023
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Nextiva Inc., an enterprise communications tech developer backed by Goldman Sachs Asset Management, has acquired contact center software company Thrio.
The deal aims to help close the customer experience technology gap between small and large companies, according to a statement reviewed by Bloomberg News. The acquisition follows Nextiva’s 2023 purchase of Simplify360, an artificial intelligence-backed customer support firm.