At Burger King, Good Vibes Are Now Mandatory

  • Workers must offer crowns, say ‘you rule’ to each diner
  • Company finds order speeds seem faster with friendly service
A Burger King restaurant in Daly City, California.Photographer: Justin Sullivan/Getty Images
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Burger King is asking its restaurants to put good vibes ahead of order speed.

This means, for example, offering a cardboard crown to each customer — no exceptions.