AI, Metaverse, Chatbots: Workplace Trends to Watch for in 2024
It’s helpful to keep humans in the loop to explain everything from prompt libraries to immersive VR.
The impact of AI on how we work and the jobs we do is as revolutionary as the internet.
Photographer: Nicolas Maeterlinck/AFP/Getty Images
Every end-of-year working assumption is the same: Next year will be different. This is the eternal optimism of business and the never-ending story of innovation. But this time it’s true, certainly when it comes to workplace technology. All sorts of incredible things will be possible at your desk (wherever your desk is), but it will come with a price: possibly the steepest learning curve in knowledge work since the word processor way back in the analog age of the 1970s.
ChatGPT’s arrival a year ago has captured the collective imagination with 100 million users per week, according to its creator, OpenAI. Workers got a taste of what it's like to ask AI tools to write their emails and summarize documents for them, but in the year ahead these tools will only get more sophisticated and be able to respond to images, voice commands, and potentially carry out more complex tasks with limited human intervention. That has the potential to radically change the day-to-day experience of work.