An AI Chatbot Will Take Your Order at More Wendy's Drive-Thrus
Wendy’s announced the pilot in May, joining the AI race as fast-food joints contended with elevated labor costs and the enduring popularity of drive-thrus.
Photographer: Patrick T. Fallon/Bloomberg
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Wendy’s Co. is expanding its test of an artificial intelligence-powered chatbot that takes orders at the drive-thru.
Franchisees will get the chance to test the product in 2024, the chain said Monday. The tool, powered by Google Cloud’s AI software, is currently active in four company-operated restaurants near Columbus, Ohio. More locations are slated to start using it soon.