Microsoft Offers AI-Powered Customer Service For Blind Users
- Be My Eyes app for blind, low-vision people supplied tech
- Service will help users install software updates, troubleshoot
Microsoft is teaming up with Be My Eyes, an app for the blind and visually impaired, to make it easier for such people to access the company’s customer service.
Photographer: Yuki Iwamura/BloombergThis article is for subscribers only.
Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service.
Founded in 2015, Be My Eyes connects blind or low-vision individuals with sighted volunteers who can help them tackle tasks that otherwise might be impossible to accomplish. The startup also has an artificial intelligence tool called Be My AI, which uses OpenAI’s ChatGPT-4 model to generate a description of a photo the person has taken — be it a product label or produce at a store.