Student Loan Borrowers Face ‘Complete Mess’ as Payments Restart
Long wait times and glitchy websites are causing frustration ahead of the official end to the pandemic moratorium.
Purdue Mall on the campus of Purdue University in Indiana.
Photographer: Daniel AckerThis article is for subscribers only.
The restart of federal student loan payments is turning into a headache for many borrowers.
For months, consumer advocates and lawmakers warned the system for processing payments was ill-equipped to handle an estimated 28 million borrowers restarting payments all at once this October. And now, those predictions are ringing true, with reports of frozen logins, erroneous bills, and long wait times to speak to a customer-service representative.