Delta CEO Promises SkyMiles Update After Plan Changes Irk Frequent Fliers
- Bastian promises ‘modifications,’ says changes went ‘too far’
- SkyMiles overhaul followed pandemic-era surge in elite status
Delta Air Lines Inc. is planning more changes to its SkyMiles loyalty program after an overhaul earlier this month triggered an avalanche of negative feedback from members who suddenly found it’s going to be harder and more expensive to reach a higher status or who lost access to airport lounges.
“There will be modifications that we will make,” said Chief Executive Officer Ed Bastian, speaking at the Rotary Club of Atlanta on Monday. “No question we probably went too far” with the changes.