Amazon Executives Accused by FTC of Helping Deceive Prime Users
- Managers added as defendants to June suit over subscriptions
- FTC cites internal debate over making Prime hard to cancel
In its June lawsuit, the FTC alleged Amazon duped consumers into signing up for Prime and deliberately made it hard to cancel.
Photographer: Michael Nagle/BloombergThis article is for subscribers only.
Three Amazon.com Inc. executives were accused by the US Federal Trade Commission of participating in an alleged plan to make it difficult for customers to cancel subscriptions to the company’s Prime membership service.
Senior Vice Presidents Neil Lindsay and Russell Grandinetti, along with Vice President Jamil Ghani, were added as defendants Wednesday in a lawsuit the FTC filed against Amazon in June. The regulator said they helped orchestrate the plan and ignored pleas by employees to stop using techniques “to mislead or trick users” into “signing up for a recurring bill.”