Google’s AI Chatbot Is Trained by Humans Who Say They’re Overworked, Underpaid and Frustrated
Internal documents show complex instructions for chatbot feedback that workers are asked to complete in minutes
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Google’s Bard artificial intelligence chatbot will answer a question about how many pandas live in zoos quickly, and with a surfeit of confidence.
Ensuring that the response is well-sourced and based on evidence, however, falls to thousands of outside contractors from companies including Appen Ltd. and Accenture Plc, who can make as little as $14 an hour and labor with minimal training under frenzied deadlines, according to several contractors, who declined to be named for fear of losing their jobs.