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Wendy’s Turns to AI-Powered Chatbots for Drive-Thru Orders

Google system aims to limit mistakes, speed operations
Restaurant chains are pushing into AI to reduce labor costs

Wendy’s will begin testing an AI-powered ordering system that will have customers talking to a computer.Source: Bloomberg

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By Daniela Sirtori

May 9, 2023 at 12:13 PM UTC

Updated on

May 9, 2023 at 8:21 PM UTC

This article is for subscribers only.

Wendy’s Co. will begin testing an artificial intelligence-powered chatbot next month that will talk to customers and take drive-thru orders, becoming the latest fast-food chain to employ the technology.

The system, powered by Google Cloud’s AI software, will be as natural as talking to an employee and has the ability to understand speech and answer frequently asked questions, the company said.