Technology & Skills
Generative AI Boosts Worker Productivity 14% in First Real-World Study
A study found the lowest-skilled customer-service workers reaped the greatest benefits when AI was rolled out at a Fortune 500 software firm over the course of a year.
A call center employees handles incoming calls in Tours, France.
Photographer: Guillaume Souvant/AFP/Getty ImagesThis article is for subscribers only.
Customer service workers at a Fortune 500 software firm who were given access to generative artificial intelligence tools became 14% more productive on average than those who were not, with the least-skilled workers reaping the most benefit.
That’s according to a new study by researchers at Stanford University and the Massachusetts Institute of Technology who tested the impact of generative AI tools on productivity at the company over the course of a year.