Transportation
NYC’s Subway Booths Take New Roles as Station Agents Step Out
Workers in the bulletproof booths once sold tokens and dispensed directions; now the MTA is moving them out onto the train platform to assist riders.
MTA worker Tom Jones, inside his booth at Brooklyn’s 7th Avenue subway station, is excited to get out of his box and meet riders face-to-face.
Photographer: Sarah Holder/Bloomberg CityLab
After working inside a plexiglass booth for three decades, Tom Jones is finding himself in an unfamiliar position: walking around a New York City subway station, talking directly with train riders.
“It’s nice not being invisible anymore,” said Jones, 66.