Southwest Is Modernizing Its Technology With Help From Amazon After Holiday Meltdown
- Amazon, Southwest were talking before the scheduling fiasco
- Amazon systems will process fare searches and crew scheduling
Southwest aircraft taxi on the tarmac at San Francisco International Airport in San Francisco, California.
Photographer: Patrick T. Fallon/BloombergThis article is for subscribers only.
Southwest Airlines Co. will use Amazon.com Inc. servers to help process fare searches, crew scheduling and other software tasks, a modernization of its technology that comes months after a meltdown stranded thousands of the airline’s passengers.
Amazon Web Services will become Southwest’s “preferred cloud provider,” the e-commerce giant said on Wednesday, calling the move a “large-scale migration” of the airline’s digital infrastructure to the cloud. Southwest will use AWS to power elements of its website and mobile app, store data and run internal analytics. The companies declined to discuss financial terms of the multiyear deal.