Most of us have a dirty IT secret we don’t want our co-workers to know about. Some people struggle to send a calendar invite or generate a Zoom link. Others are stumped about how to save a document as a PDF. A colleague asked you to comment on their slide deck—if only you knew how.
One might think, almost three years after hundreds of millions of employees around the globe were very suddenly—and often not very willingly—forced to master the intricacies of videoconferencing software and collaboration tools on the fly, that we’d have made a great leap toward universal tech literacy.
