‘I Got This Wrong’: CEO Apologies Abound Amid Mass Layoffs and Losses
Contrition is a savvy recruitment strategy, experts say — whether or not the mea culpa is sincere
While Elon Musk is dominating headlines with his abrupt dismissal of half of Twitter’s workforce, other chief executive officers are taking a decidedly different approach — blaming themselves for misreading the market and apologizing for having to let people go.
In lopping off more than 11,000 jobs this week, Meta Platform Inc.’s CEO Mark Zuckerberg took the "empathy management" approach, emphasizing his own poor decisions and providing support to affected workers. “I want to take accountability for these decisions and for how we got here,” Zuckerberg said in a statement that was sent to employees Wednesday and posted on the company’s website. “I know this is tough for everyone, and I’m especially sorry to those impacted.”