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Amazon Will Close All But One US Customer Call Center

Amazon.com Inc. will close all but one of its US call centers and shift hundreds of office employees to remote work in an effort to save on real estate, according to people familiar with the matter.

The call centers currently planned for shuttering are in Kennewick, Washington; Lexington, Kentucky and Phoenix, said one of the people, who who asked not to be named because they weren’t authorized to speak about the plans. The call center that remains open will most likely be in Huntington, West Virginia, or Houston, the person said, adding that the plans still could change.