US Wants Airlines to Ensure Refunds for Canceled Fights
- Agency reponding to dramatic increase in consumer complaints
- Proposal would add protections if flights canceled, changed
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The US Department of Transportation is proposing expanded protections for airline travelers seeking refunds of canceled flights in the wake of massive disruptions two years ago when the pandemic erupted.
The proposed regulation would tighten existing regulations that allowed airlines to respond to refund requests inconsistently and would codify carriers’ responsibilities to give money back if they cancel or significantly change flights, the department said in a press release.