Rogers CEO Says Firm ‘Failed,’ Will Spend Heavily to Fix Network
- Company will separate wireline and fixed-line networks: CEO
- Network investment to rise; Staffieri defends Shaw deal
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Rogers Communications Inc.’s top executive said the company “failed to deliver” on a promise of reliable service and will spend at least C$250 million ($194 million) to separate its wireless and wireline networks as a result.
Rogers Chief Executive Officer Tony Staffieri faced questions from a Canadian parliamentary committee about a July 8 network collapse that shut down wireless and internet services for 12 million people for nearly 24 hours. The outage affected emergency services, financial payment systems, government offices and businesses -- some of which were forced to do cash-only sales.