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ADHD Startup’s Business Surged, Followed by Complaints and Concerns

At telehealth startup Done, fast growth came at the expense of patient care, say employees and customers

Prescription Drugs on Campus

Mental-health startup Done grew quickly by offering online prescriptions for ADHD, touting “worry free” refills and “next day” appointments. But in recent months, an influx of patients and a focus on growth has overwhelmed the company’s clinicians and exacerbated their concerns about Done’s ability to properly look after patients.

It’s also led to a wave of customer complaints about missed refills and confusing communication. In some cases, patients have taken to airing their grievances as comments on the company’s feel-good Instagram posts – only to find their comments vanished days later.