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Response Times for Smart Motorway Breakdowns Miss Target

Traffic passes along a section of the M4 which is being converted to a smart motorway in Langley, UK.

Traffic passes along a section of the M4 which is being converted to a smart motorway in Langley, UK.

Photographer: Mark Kerrison/In Pictures/Getty Images
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Drivers who break down on some smart motorway stretches are not being reached by traffic officers within a target response time, a regulator has warned.

The Office of Rail and Road (ORR) said National Highways missed its goal of attending to vehicles stopped in live lanes on motorways without a hard shoulder within an average of 10 minutes every month from July 2021 to May 2022.