Majority of Indian Airline Passengers Unhappy at Lousy Service
- Survey comes as carriers under fire as incidents go viral
- Almost 80% say airlines cutting corners as a result of Covid
Travelers at Indira Gandhi International Airport in New Delhi.
Photographer: T. Narayan/BloombergThis article is for subscribers only.
India’s flying public is becoming increasingly frustrated with the nation’s airlines, according to a survey undertaken for Bloomberg, saying that customer service and the behavior of airline staff has deteriorated sharply in the wake of Covid-19.
Some 79% of the 15,000 airline passengers surveyed by LocalCircles said they believe carriers in India are compromising on passenger comfort and cutting corners as a result of the pandemic, souring the reopening of what was prior to Covid the world’s fastest-growing aviation market.