Angry Railroad Customers and Employees Take Grievances to U.S. Regulators
- Rail regulator to hold hearing on service strains, high costs
- Precision scheduling led to windfalls but now faces scrutiny
Traffic snarls on the rails have contributed to supply-chain breakdowns for a range of businesses.
Photographer: Luke Sharrett/BloombergThis article is for subscribers only.
Union Pacific Corp., CSX Corp. and other big U.S. railroads that slimmed down to please investors are now facing customers angered by poor service and workers worn out by a relentless drive for efficiency.
The conflict is expected to come to a head at a two-day hearing of the Surface Transportation Board, where shippers and rail employees will lay out their grievances. The in-person meeting begins Tuesday in Washington and will be streamed online.