Salesforce’s MuleSoft Unit Is Going Through a ‘Rough Patch’
- Unit key to company’s future ‘Customer 360’ ambitions
- Executive says MuleSoft has hit ‘a bit of a rough patch’
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Salesforce.com Inc. is grappling with a sales-growth slowdown and a wave of high-level departures at MuleSoft, raising concerns the business won’t continue to produce the gains it has generated since the software maker bought the company for $5.67 billion in 2018.
MuleSoft, which helps customers connect their software across the internet, sells the most complicated product at Salesforce, making the exodus of experienced engineering and sales managers all the more difficult to overcome. A decision years ago to fold hiring into the broader Salesforce personnel system has hurt recruiting, former employees said, further diminishing the talent needed at the unit.