Deals
Genesys Gains $21 Billion Valuation in Latest Funding Round
- Salesforce Ventures led $580 million round joined by Zoom
- Effort signals booming demand for call center software
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Call center software provider Genesys Cloud Services Inc. raised $580 million at a $21 billion valuation, the company announced, a sign companies are increasingly looking to move customer service operations to the cloud.
Salesforce Ventures led the round, which included participation from ServiceNow Ventures and Zoom Video Communications Inc., along with BlackRock Inc. and D1 Capital Partners, Genesys said Monday in a statement.