Cybersecurity
When a Hacker Calls: How Robinhood Fell Victim to a Vishing Raid
- Data was obtained in call to a customer-service representative
- Brokerage has been rapidly building up its support staff
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The call was coming from inside the company.
Or so it seemed when the mobile phone of a customer-service representative for Robinhood Markets Inc. lit up on the evening of Nov. 3. More than an hour passed -- on and on the conversation ran, as the caller reeled in the hapless employee.