WhatsApp Faces Complaint for Foisting New Policy on EU Users

  • Consumer groups complain against WhatsApp’s ‘aggressive’ move
  • WhatsApp policy took effect in May, after delays over concerns

Photographer: Brent Lewin/Bloomberg

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Facebook Inc.’s WhatsApp messaging app faces a European complaint after its allegedly “aggressive” roll out of new terms and services sparked outrage among consumer-rights campaigners.

The updated policy, in effect since May, remains opaque and makes it impossible for users to get a clear understanding of what consequences WhatsApp’s changes entail for their privacy, European consumer association BEUC said in a statement on Monday.