U.S. to Require Airlines to Refund Passengers for Delayed Bags
- Rulemaking expected after forthcoming Biden executive order
- Refunds required if domestic delays last longer than 12 hours
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The U.S. Department of Transportation is moving to require airlines to refund fees to passengers for checked bags if the luggage is significantly delayed to the destination, according to a person familiar with the measure.
The proposal will also require airlines to promptly make refunds for other services air passengers pay for and don’t receive -- including advance seat selection, Wi-Fi and in-flight entertainment, according to the person, who asked not to be named to discuss the plan before it’s made public.