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Amazon Changes Peformance Metric Blamed for Warehouse Injuries

  • Company will measure idle workers over longer time period
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Photographer: Thorsten Wagner/Bloomberg
Updated on Inc. is overhauling a controversial worker-productivity yardstick that has drawn the ire of warehouse employees who say it imposes an unsafe burden on them.

The world’s largest online retailer uses sophisticated algorithms to monitor productivity at its facilities, and employees must explain why they’ve been away from their workstations -- what Amazon calls “time off task.” If they reach a certain threshold they’ll be issued warnings and even terminated.