Struggling New Yorkers Tasted Free Wi-Fi — Until the Bills Came

  • Some families were unaware service was just a short-term promo
  • NYC officials pleaded unsuccessfully with providers for more
Photographer: Tiffany Hagler-Geard/Bloomberg
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New York City broadband providers won praise last year for giving students free internet service after the pandemic hit and schools went remote. Then came the bills.

The “free internet” deals were mostly limited-time promotions that brought new subscribers to companies like Optimum parent Altice USA Inc. and Spectrum parent Charter Communications Inc.