Amazon Merchants Say Deliveries of Some Products Are Delayed
- Online retailer diverts orders outside its delivery network
- Shift shows capacity crunch ahead of holiday peak, sellers say
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Amazon.com Inc. merchants around the U.S. say some products that normally reach customers in one or two days are now taking a week or longer just as the world’s largest online retailer heads into what’s expected to be a record-busting holiday shopping season.
Seven merchants and consultants from California, Texas, Wisconsin and Florida said they had to ship products ordinarily handled by Amazon’s logistics service -- which is typically faster and cheaper. To the sellers, that suggests the company’s warehouses and delivery stations are at full capacity.