Capital One Says Call-Center Staff Will Work at Home Permanently
- Most other employees will work remotely until the end of March
- CEO Fairbank credits multiyear investments in cloud technology
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Capital One Financial Corp. said the majority of employees at its U.S. call centers for cards will work from home even after the coronavirus pandemic ends.
For the rest of its staff, the card giant extended remote operations until the end of March, according to an internal memo. Capital One had previously said employees would work remotely until at least the end of this year.