Virgin Holidays to Speed Refunds for Vacations Hit by Virus
- U.K. regulator says people waited three months for their cash
- All remaining claims to be handled this week, travel firm says
Travel companies worldwide were forced to freeze operations during Covid-19 lockdowns.
Photographer: Oli Scarff/AFP via Getty Images
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Virgin Holidays will accelerate refunds to customers who canceled their vacations because of the coronavirus crisis, amid pressure to make the payments from the U.K. government.
The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday. Virgin said it has already processed 98% of the cases and that the rest will be settled by the weekend.