JPMorgan Will Ditch Customers Who Racially Abuse Its Workers
- ‘These are customers we don’t need or want,’ executive says
- Bank has been adjusting its policies to help root out racism
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JPMorgan Chase & Co. is cracking down on racism by its customers.
The bank is revamping a policy for dealing with abusive clients to include racism toward call-center employees as behavior that could warrant cutting ties with the customers.