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McDonald’s Reopening Guide Reveals Restaurants’ New Complexities

  • Workers juggle a range of responsibilities post-Covid 19
  • ‘We only get one chance to do this the right way,’ chain says
Customers order food at the oldest operating McDonald’s in Downey, California, April 27.
Customers order food at the oldest operating McDonald’s in Downey, California, April 27.Photographer: Kyle Grillot/Bloomberg

McDonald’s Corp., the world’s largest restaurant company, has an almost-60 page PDF for franchisees on how to handle the nitty-gritty of re-opening as the coronavirus lockdown starts to ease.

The guidelines, which were viewed by Bloomberg, address in detail how workers should cheerfully wipe down tables while maintaining strict social distancing, and address patrons that refuse to respect other diners’ bubbles of space or wear face masks.