Frontier Air Ditches Extra-Space Plan After Congressional Outcry
Photographer: Matthew Staver/Bloomberg
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Frontier Airlines quickly reversed course on a plan to charge extra for passengers who want to guarantee a spot next to an unoccupied middle seat, after several members of Congress accused the discounter of seeking to take advantage of the coronavirus pandemic.
“We recognize the concerns raised that we are profiting from safety and this was never our intent. We simply wanted to provide our customers with an option for more space,” Frontier Chief Executive Officer Barry Biffle said in a letter late Wednesday about the company’s new “More Room” product.