TD Has Moved 9,500 Call Center Agents Home. Some May Stay There
- Such a rapid deployment almost unimaginable a month ago
- Move embraced by employees, senior vice president says
A TD Bank branch in Toronto.
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Toronto-Dominion Bank is moving almost all of its call center employees from 15 different U.S. and Canadian cities to their homes in response to the coronavirus.
It has been a logistical challenge to shift more than 9,000 people but it’s working so well Toronto-Dominion may continue to offer it as an option in the future, a signal the pandemic may have long-term ramifications on everything from work to commercial real estate.