Apple Asks Store Workers to Take On Tech Support Roles
- Retail workers will still be paid if they don’t participate
- Company closed all 458 non-China stores indefinitely on virus
An Apple Inc. employee informs customers that the store is closed in Santa Monica, California, on March 14.
Photographer: Patrick T. Fallon/BloombergThis article is for subscribers only.
Apple Inc. is asking retail store employees to temporarily become remote technical support staff while stores remain closed.
A subset of retail staff are participating in the program to become work-from-home AppleCare employees so the company has enough workers to handle customer requests.