Bank Branches Use Drive-Thrus, Limited Hours to Cope With Virus
- Almost all bank branches remain open as other businesses shut
- Capital One closes cafes, some branches amid growing pandemic
Photographer: Callaghan O'Hare/Bloomberg
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Bank branches across the U.S. are asking customers to stay in their cars or make appointments before coming in to help fight the spread of the highly contagious coronavirus.
“We’re seeing a trend to go to drive-thru only for the safety of the customer and the bank employee as well,” said Richard Hunt, chief executive officer of the Consumer Bankers Association, which supports the retail-banking divisions of companies including JPMorgan Chase & Co., Bank of America Corp., Wells Fargo & Co. and smaller regional banks. Almost all branches have so far remained open, he said.