Sonos Apologizes After Backlash Over Updates for Aging Speakers
- Decision to end updates for many models sparks consumer fury
- CEO Spence says older speakers will still get bug fixes
A Sonos Play: 5 speaker
Photographer: Gabby Jones/BloombergThis article is for subscribers only.
Sonos Inc. Chief Executive Officer Patrick Spence apologized to customers after a backlash over the company’s plan to halt software updates for older products.
The Santa Barbara, California-based speaker maker earlier this week said it would stop providing updates and new features for speakers launched in the 2000s, including the Connect, ZonePlayer, the original Play:5 and Bridge.