Wells Fargo’s Poker-Faced CEO Sows Unease While Considering Change

  • New boss takes close look at scandal-plagued bank’s operations
  • He’s ‘not beholden to decisions that we made previously’
Charlie ScharfPhotographer: Kyle Grillot/Bloomberg
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Change is afoot inside Wells Fargo & Co.

Since Charlie Scharf arrived as the bank’s new chief executive officer in October, he’s held a marathon of meetings with executives, grilling them about the ways they do business. On busy days, a lineup of presenters has come and gone, some flummoxed by pointed questions or uncertain whether he was satisfied by their answers.