Citi and American Air Cancel Trips, Seize Points for Rewards Abuse
- Customers open sham accounts, respond to multiple offers
- Online backlash as targets of the crackdown take to Twitter
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American Airlines is canceling reward trips and seizing miles, joining partner Citigroup in cracking down on customers who take advantage of the carrier’s loyalty program by opening multiple accounts.
Some customers have started complaining in recent weeks on Twitter and a popular Reddit site for people who make a hobby of signing up for credit cards, either properly or by bending the rules, just to earn the rewards. Some complaints have been picked up by related blogs, including The Points Guy.