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What Cities Can Learn From Atlanta’s Cyberattack

Atlanta’s chief information officer explains why it’s better to spend millions recovering city computer systems from a cyberattack than to pay ransom.
Atlanta Chief Information Officer Gary Brantley speaks at CityLab 2019 in Washington, D.C.
Atlanta Chief Information Officer Gary Brantley speaks at CityLab 2019 in Washington, D.C.Kristoffer Tripplaar/CityLab

In March 2018, hackers targeted Atlanta’s computer networks. Demanding $51,000 in bitcoins, the cyberattack held the city hostage for nearly a week. Some city services reverted to pen and paper to continue operations.

But the city refused to pay: It didn’t want to reward and encourage more ransomware attacks, and there was no guarantee that systems would be restored even if it paid. Ultimately, the financial hit to the city was far higher than the ransom. One city report uncovered by the Atlanta Journal-Constitution estimated that the costs associated with the attack could reach as high as $17 million.