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Rent the Runway Pays Angry Customers $200 After Service Failures

  • Fashion rental service has been plagued by weeks of delays
  • Company’s supply chain head has stepped down over mishaps
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Fashion rental service Rent the Runway is refunding and giving out extra cash to disgruntled customers even as it warned that the service disruptions that have plagued the startup for weeks are likely to continue.

“We know we have broken complete customer trust by not delivering their orders on time,” Chief Executive Officer Jennifer Hyman said in a phone interview Thursday evening.